Frequently Asked Questions
If you do not find the answer to your question here please Contact us!
1. Is it safe to order your products online?
All personal and credit card information is processed on a secure server by Authorize.net. Credit card information is never sent by email. If you are uncomfortable ordering online or if you do not have a credit card, you may also pay by check/money order, or call us at 1-800-356-2814 ext15.
2. How are products shipped?
All products are shipped via US mail.
3. When will I get my order?
You have the choice of having your order shipped by air mail or surface mail. Shipping times are listed on the order page.
4. What is your return policy?
If your are unhappy with your order you may return it for a refund or replacement. Contact our customer service department.
5. What do I do if I am having problems ordering online?
If you have problems with the order page you may call in your order to 1-800-356-2814 ext. 15 or 1-541-685-0963.
6. What credit cards of you accept?
We accept Visa and Mastercard. We also accept PayPal.
7. What is your privacy policy?
Your personal information is NEVER sold, traded, or given away. We respect our customers privacy.
If you do not find the answer to your question here please Contact us!
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